Shop the Independence Blue Cross IBX Card OTC Catalog Online
Browse eligible OTC items covered by your Independence Blue Cross plan. Free shipping on qualifying orders.
Sign up to see your personalized catalog
Find eligible items under your specific plan
Get started →
About the Independence Blue Cross OTC benefit
What the Independence Blue Cross OTC catalog covers
IBX’s OTC benefit covers a wide range of everyday health products. Coverage can vary by plan, but typical eligible categories include:
•Pain relief: Aspirin, ibuprofen, acetaminophen, topical pain relievers, and heating pads.
•Cold, cough, and allergy: Antihistamines, decongestants, cough syrups, and nasal sprays.
•Digestive health: Antacids, fiber supplements, laxatives, and anti-diarrheal products.
•First aid: Bandages, gauze pads, antiseptic wipes, and wound care ointments.
•Vitamins and supplements: Multivitamins, Vitamin D, calcium, and similar supplements. Note: vitamins are considered “dual-purpose” items—you’ll need a physician recommendation to purchase them under your OTC benefit.
•Diabetes care: Blood glucose monitors, test strips, lancets, and glucose control solutions.
•Blood pressure monitoring: Home blood pressure cuffs and monitors.
•Eye, ear, and oral care: Eye drops, reading glasses, toothpaste, toothbrushes, and denture products.
•Incontinence supplies: Protective underwear and pads.
•Personal care: Medicated skin care, foot care products, and sunscreen.
What’s NOT covered
The OTC benefit is for health and wellness products only. These are excluded:
•Prescription drugs
•Cosmetics or beauty products
•Teeth whitening products
•Hair care products
•Weight loss supplements (without a physician recommendation)
•Tobacco or alcohol
•Medicare copays or deductibles
•Items purchased from non-participating retailers
•Purchases made on retailer websites (in-store use only for retail purchases)
How to use your IBX Care Card
One thing that sets the IBX Care Card apart: it’s more than just an OTC card. The same physical card also carries a separate allowance for dental, vision, and hearing expenses if your plan includes those flex benefits.
•On MyOTC.com: Enter your plan information, then shop your IBX OTC catalog. Plus, get free shipping.
•In-store shopping: Visit any participating retailer. Use the app to verify items before you check out.
•With Convey: Order online at ConveyBenefits.com/IBX or by phone at 1-855-885-5740 (TTY: 711).
How to check your balance
•Shop on MyOTC.com
•Log in to MyBenefitsCenter.com
•Call 1-833-552-4729 (TTY: 711)
•Check your transaction history through ConveyBenefits.com/IBX (for home delivery orders)
Frequently Asked Questions
OTC Categories
Allergy & SinusBathroom SafetyBraces & SupportsCold, Cough & FluDaily Living AidsDaytimeDentalDiabetes OTCDigestive HealthEye & Ear CareFeminine HealthFirst AidFoot CareGroceriesHealth DevicesIncontinenceMobility AidsPain ReliefPopular OTC ItemsSkin & Sun CareSleeping & SnoringVitamins & Supplements
The Chapter OTC App is offered by Chapter Technologies, LLC, a private company not affiliated with any government agency or the Medicare program. Exclusions and terms apply. Over-the-counter (OTC) allowance benefits are included in select Medicare Advantage plans. The allowance may only be applied to select OTC products. Allowance amount and eligible items vary by plan and the Chapter App is not compatible with every Medicare Advantage plan. Chapter Technologies LLC is not an insurance carrier and does not market, sell, or offer Medicare Advantage plans or any other insurance product.